You can always count on our support

From promotion to technical assistance,
TSM supports its partners in all phases.


Customer service is a very important part of our offer. It enhances the value of TSM machines delivering
a long-lasting cleaning experience. Committed to customer satisfaction, we provide support and guide
in choosing the right equipment at each stage of a business transaction, looking at requests,
end-users needs and not least at environmental conditions of specific markets.
We use our customer experience features to gather feedbacks from each market trends and to find the
best solution to the various needs.
Our technical-commercial team is always available to support customers by providing rapid and
effective technical assistance through specific dedicated documentation.


We support our national and international dealers
in product promotion

  • Product communication (pictures, catalogues, brochures, leaflets, banners, videos, case studies etc.).
  • Target promotional campaigns (offline and online).
  • Extensive website with detailed product information.
  • Restricted area with downloadable marketing materials (operating manuals, brochures, pricelists, photogallery).
  • Active presence on social networks.
  • Fairs, events and product communication media.
  • Regular newsletters with updates and the latest product information


Every TSM customer can count on the
prompt support of the logistics department

  • Processing orders on time
  • Full customs handling
  • Efficient warehouse management
  • Fast delivery of spare parts


We offer commercial and technical training

    Making sellers aware of how machines work and how should be prepared for demonstrations.
    Making technicians know of how machienes should be maintained.

Customer care

TSM is also present in the after-sales phase,
support and management of warranty claims

  • After-sales service
  • Helpline
  • Maintenance support with specific dedicated documentation
  • Warranty management