Services

You can always count on our support

From promotion to technical assistance,
TSM supports its partners in all phases.

Services

Customer service is a very important part of our offer. It enhances the value of TSM machines delivering
a long-lasting cleaning experience. Committed to customer satisfaction, we provide support and guide
in choosing the right equipment at each stage of a business transaction, looking at requests,
end-users needs and not least at environmental conditions of specific markets.
We use our customer experience features to gather feedbacks from each market trends and to find the
best solution to the various needs.
Our technical-commercial team is always available to support customers by providing rapid and
effective technical assistance through specific dedicated documentation.

Marketing

We provide support to our national and international partners in every aspect of cleaning machine promotion through our marketing activities

  • Product communication (pictures, catalogues, brochures, leaflets, banners, videos, case studies etc.).
  • Target promotional campaigns (offline and online).
  • Extensive website with detailed product information.
  • Restricted area with downloadable marketing materials (operating manuals, brochures, pricelists, photogallery).
  • Active presence on social networks.
  • Fairs, events and product communication media.
  • Regular newsletters with updates and the latest product information

Logistics

Every TSM customer is supported by our logistics service that guarantees punctuality and efficiency

  • Processing orders on time
  • Full customs handling
  • Efficient warehouse management
  • Fast delivery of spare parts

Training

Our specialized technicians provide technical and commercial training on each product

  • COMMERCIAL TRAINING
    Making sellers aware of how machines work and how should be prepared for demonstrations.
  • TECHNICAL TRAINING
    Making technicians know of how machienes should be maintained.

Customer care

TSM is also present in the after-sales phase,
support and management of warranty claims

  • After-sales service
  • Helpline
  • Maintenance support with specific dedicated documentation
  • Warranty management